Refund Policy

Refund Policy for Frost and Orchard

 

At Frost and Orchard, we’re committed to delivering delicious dried fruit and freeze-dried candy that meets the highest standards of quality and freshness. If you’re not satisfied with your purchase, we’re here to help.

 

 

Returns and Refunds

 

 

Due to the perishable nature of our products, we are unable to accept returns. However, if there is an issue with your order, please contact us within 7 days of receiving your item.

 

We will offer a refund or replacement under the following circumstances:

 

• Your order was damaged during shipping

• You received the wrong item

• The product was spoiled or defective upon arrival

 

 

 

How to Request a Refund or Replacement

 

 

To initiate a refund or replacement request, please email us at fyipaiw@gmail.com with the following:

 

• Your order number

• A description of the issue

• Photos of the product and packaging (if applicable)

 

 

Once we’ve reviewed your request, we will notify you of the next steps. If approved, refunds will be issued to your original method of payment within 5–10 business days.

 

 

Non-Refundable Situations

 

 

We cannot offer refunds or replacements for:

 

• Orders reported more than 7 days after delivery

• Products that have been opened or consumed (unless there is a quality issue)

• Personal preferences regarding taste or texture

 

 

Thank you for choosing Frost and Orchard! We appreciate your business and are here to make sure you have a great experience.