Shipping Policy

Shipping Policy

 

Processing Times

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

Shipping Rates & Delivery Estimates

We currently ship within the United States only. Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time: 3–7 business days depending on your location and chosen shipping method.

 

Shipping Carriers

We primarily use USPS, UPS, and FedEx to ensure safe and timely delivery. You’ll receive a tracking number via email once your order is on its way.

 

Warm Weather Shipping Notice

Our freeze-dried candy is sensitive to heat. During warmer months, we recommend selecting expedited shipping to maintain product quality. We are not responsible for any melting or texture changes caused by heat exposure during transit.

 

Shipping Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at Frost and Orchard at (904) 477-7519.

 

Order Issues and Lost Packages

If your order is delayed, lost, or arrives damaged, please contact us at [insert contact info] within 7 days of delivery. We’ll do our best to resolve the issue promptly.

 

Local Pickup (Optional)

If you’re located near Jacksonville,Fl, we may offer local pickup. Choose “Local Pickup” at checkout and we’ll email you to arrange a convenient time.